FAQs

Services/Clients

What kinds of clients work with RMACI? RMACI's clients fit a broad range of categories... • Size: Solo practitioners to IPAs with over 300 physicians • Type: Academic health centers to physician owned private practices • Specialties: General OB/GYN to Reproductive Endocrinology to Maternal Fetal Medicine to GYN Oncology and others Do you perform chart audits? Yes, but for many different reasons… • For smaller practices that don’t have their own Quality Assurance Departments and who want to understand and ensure that their coding and documentation is compliant. • For larger practices with QA Departments, RMACI provides second opinions and additional expert advice. • For practices considering a merger or purchase of another practice, RMACI provides an independent third party opinion about the coding/documentation of the physician/practice they are looking to acquire—potentially avoiding serious problems in the future. What is the most frequent service that you provide? The most commonly provided service by RMACI (other than providing advice/responding to questions) is onsite education. Essentially, we are able to bring the renowned ACOG Coding Workshop to your location for presentation to your physicians and team members. In some cases, practices have joined together with their competitors for a joint training, which is particularly cost effective. What services can you provide off-site (remotely)? Because of the technological and software available, we can provide the following services off-site: Chart audits (when charts can be electronically transmitted in a HIPAA compliant fashion.) Meta-analysis of CPT and ICD-9 code usage, which can provide insight into coding patterns and can give direction to more targeted chart audits, investigation, and training. Are you prepared to help us with ICD-10? RMACI is developing training materials for ICD-10 specially designed for OB/GYN practices. You will receive the best possible education that is focused on your specialty. The training will be more targeted and, therefore, more efficient than a general ICD-10 training.

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Can I obtain services on an a la carte basis? Of course, but services will generally be more expensive than the unlimited email access available through the “Add a Coding Expert” package. For example: Base hourly rate: $175.00 Single telephone call/email question: $49.00* Package of 5 email questions $199.00* Package of 10 email questions $349.00* *Services are provided within 72 hours of the original inquiry, as opposed to the 24 hour priority response provided through the unlimited package. Packages, once purchased, are not refundable or prorated and are valid for one year. Why are packages not refundable? RMACI limits the number of clients that it accepts in order to be able to provide the highest quality of service. When you purchase a package, we essentially reserve time/space for you, which is then not available for other potential clients. When/how do I pay for services? With the exception of the "Add a Coding Expert" package, you are billed once services are completed. Payment is due upon receipt of the invoice and can be paid via check or securely via credit card here on the RMACI site. The "Add a Coding Expert" package is a prepaid service and services begin as soon as payment is received.

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How did you develop your expertise? It’s a mixture of years of experience as a practicing coder, years as a practice manager in OB/GYN and OB/GYN subspecialty practices and two Master’s Degrees in Health Care Administration and Business Administration. Of course, serving as a faculty member for the ACOG Coding Workshops provides me with access to the latest cutting edge information. Finally, years of experience in academics has developed a particular skill in delivering education in an engaging and effective manner. There are coding/billing consultants that are available to me locally. Why should I work with RMACI? There are many great billing and coding consultants and you may be well-served by a local consultant. However, RMACI does nothing but OB/GYN and, because of our experience and access to information, you won’t find a consultant anywhere with more information or expertise in meeting your billing/coding needs. In addition, in RMACI, you have a nationally recognized coding educator that will grasp and keep the attention of your providers and team members. Are your clients happy with your service? The years-long relationships that we have with our clients says a lot about our client’s satisfaction Here’s what a few of them have said… • “I was dreading this training. But you made it interesting and practical. Thank you.” • “I’ve heard several presentations on ICD-10. Yours was the clearest and most meaningful that I’ve heard.” • “Thank you for working with our billing staff. They’ve really stepped it up since you were here.” • “I so appreciate being able to pick up the phone and get fast and accurate answers.” • “I don’t know what I would do without you….”

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